Pudu Robotics and Burroughs Forge New Partnership to Strengthen Customer-Centric Service Across North America

Pudu Robotics, a global leader in service robotics, has formed a strategic partnership with Burroughs, the largest independent service provider in North America for unattended self-service technology, robotic automation systems, payment and transaction automation, and connected IoT technologies. This collaboration will revolutionize customer support by combining cutting-edge robotics with a proven service network, enhancing reliability, efficiency, and reach across the region.

Pudu Robotics is known for its innovative robotic solutions that serve industries such as hospitality, retail, healthcare, and manufacturing. As demand grows for faster and more cost-effective support, Pudu Robotics has partnered with Burroughs to strengthen its North American operations.

Headquartered in Chicago, IL, Burroughs operates a vast service network that includes two repair depots, two technical support centers, a distribution facility, over 120 forward stocking locations, and more than 500 service technicians strategically positioned across the U.S. and Canada. This expansive infrastructure ensures Pudu Robotics’ customers receive responsive and comprehensive support.

With extensive expertise in servicing self-service technology, robotic automation, and IoT-connected systems, Burroughs is uniquely equipped to meet the increasing demand for reliable robotic support. This partnership will enable faster deployment, seamless installation, and increased equipment uptime for businesses utilizing Pudu Robotics solutions.

"Partnering with Burroughs allows us to provide faster and more cost-effective support for our North American customers," said Skyler Wu, Technical Support Leader for the Americas at Pudu Robotics. "We are excited about the impact this will have on customer satisfaction and the successful rollout of our robots across the region."

For Burroughs, this collaboration represents a strategic expansion into the high-growth robotics and automation sector. By leveraging its full-service, technology-driven support model, Burroughs is strengthening its position as a leader in the evolving robotics market.

"Burroughs and Pudu Robotics share a culture of innovation, driven by technology and a commitment to delivering an enhanced customer experience," said Anson Martin, CEO of Burroughs. "With our extensive service coverage and expertise, we are well-positioned to ensure faster deployments, seamless installations, and industry-leading equipment uptime that aligns with Pudu Robotics’ mission."

This partnership underscores a shared vision of innovation and customer excellence. Together, Pudu Robotics and Burroughs are set to lead the robotics and automation industry, delivering world-class service and solutions to businesses across North America.